Voice-Of And Survey Services 

Operating in today's competitive environment proactive measures must be taken to protect and improve the relationship and engagement with critical resources.

InfoQuest®, BSI's proprietary "Voice Of tool, provides candid responses regarding all aspects of your business relations. As important, the BSI/InfoQuest® program provides access to vital information that can alert you to financial and/or operational risks.

The InfoQuest® program's powerful analytical tools and methodology eliminate the flaws and limitations produced by other types of surveys, and the worldwide average InfoQuest® response rate using the unique survey box is greater than 70% and far better than mail-out, hand-out, telephone or online surveys.  With more than 140,000 surveys delivered in 104 countries using 25 languages and a database of 5 million responses, InfoQuest® is the premier Customer, Supplier, Employee and Member Satisfaction and Engagement Survey Process.

The BSI/InfoQuest® Deliverables

  • Best Response Rate “ Unique Survey Box Or Web-Based
  • Benchmark database for comparative purposes
  • Mitigates Effect Of Patterned Responses
  • Responses By Participant (If Needed)
  • Survey Box Is Engaging & Fun
  • Not Intrusive To Participant
  • Avoids Cassandra Effect
  • BSI/InfoQuest® Workshop To Target Immediate Improvement Opportunities

For other information and sample reports visit the White Papers, Case Studies & Sample Reports page.

Partial List of Clients

Abram Pulman Steels (UK)
Acorn Group
ADAC Plastics, Inc.
ADE Corporation
Aggreko UK Ltd.
Aggreko, LLC
Agros Fortuna Sp. Z O.O. (Poland)
Ahlstrom Corporation
Airedale International Air Conditioning, Ltd. (UK)
Air International Transport
Albion Chemicals Group (UK)
Allegro MicroSystems
Allied Office Interiors, Inc.
Alpena Power Company
Altai Group, Ltd. (UK)
American City Business Journal
American Eagle Federal Credit Union
American Express Tax & Business Services
American Subcontractors Association, Inc.
A & M Electric Tools (Finland)
Ames Color-File
Amgraph Packaging, Inc.
Amper, Politziner & Mattia, PC
Anderson Development Company
Andritz Fiedler GmbH & Co. KG (Germany)
Anite Telecoms Ltd. (UK)
AOAC International
Apogee Designs Ltd.
Ascom Hasler Mailing Systems
Associated Builders & Contractors, Inc.
Atlas-Copco Berema, Inc.
Atlas-Copco Construction Tools Canada
Atlas-Copco Power Tools (Germany/Sweden/Norway)
Automotive Parts Rebuilders Association
Axsys Technologies Precision Machined Products
Barden Corporation
Barrowman Jackson Stephen Ltd. (UK)
Barry-Wehmiller Design Group
Bead Industries, Inc.
Beers & Cutler Business Advisors & CPA's
Bemis Company
Berger Lahr GmbH & Co. KG (Germany)
Bespak, Inc.
BizActions, LLC
Blum Shapiro
Bridgeport Fittings, Inc.
Burgess Lighting & Distributing
Business Intelligence (UK)
C&M Corporation
Cableform Ltd. (UK)
Caparo Merchant Bar (UK)
Card Protection Plan, Ltd. (UK)
Cardinal Roofing Company
Carter & Burgess, Inc.
Chandler Ehrlich Advertising
Chandler Evans, Control Systems Division
Cherry, Bekaert & Holland, LLP
Cherry Semiconductor, Inc.
Claas Saulgau, GmbH (Germany)
Cohen & Co.
Columbian Chemicals Co.
Commercial Metals Company
Computer Solutions & Finance Group, Plc (UK)
Condor Technology Solutions, Inc.
Conn-Step, Inc.
CP Desoutter (Germany/ UK/ Italy)
CP Georges Renault (France)
Crews, Inc.
Custom Extrusion, Inc.
Dako/Cytomation (Denmark)
Danka Australia Pty. Ltd.
Dendrite International (UK)
Detroit Metropolitan Bar Association
Dexter Corp. - Nonwoven Materials
Digital Equipment Corporation
Dortec Industries
Down, Inc.
Dr. R. Craig Diederich, DDS, MS, PLLC
Dugan & Lopatka CPAs PC
Dun & Bradstreet
Elyo UK Ltd.
EMW Law (UK)
Excelda Manufacturing
First American Financial Bancorp
First Choice - CTI (UK)
Fischer Lime & Cement Co.
Fiske Food Ltd. (UK)
Fl Smidth A/S (Denmark)
Fletcher Paper Company
Flint Ink Corporation
Flowserve (UK, France, Germany)
Freed Maxick ABL Services, Inc.
Fulmar, plc. (UK)
Future Enterprises, Inc.
Gamse Lithographing Co., Inc.
Genesis Health Ventures, Inc.
Gunther International, Ltd.
Habif, Arogeti & Wynne, LLP
Harlequin Mills & Boon (UK)
Haslam Homes, Ltd.
Hasler, Inc.
Hellermann Tyton (UK)
HenDi Systems, Ltd. (UK)
Henninger Media Services, Inc.
Hobson & Motzer, Inc.
Holliday Dispersions Ltd. (UK)
Holset Turbochargers (UK)
Hubbard Bert Karle Weber, Inc.
Hunt Corporation
Hunt Graphics America (Seal Products)
Hutchison Ports UK Ltd - Port of Felixstowe
Hydro Aluminum North America
IBT Bancorp
IGC Advanced Superconductors

Instron Corporation
International Bureau Of Aviation (UK)
International Lift Equipment (UK)
Intier Automotive Closures
Invensys Foxboro GB Ltd (UK)
Iseli Company
J.M. Ney Company
Jackdaw Polymers (British Vita) (UK)
JCB Ltd. - Excavator Division (UK)
JGP Perrite (UK)
Kahn Paper Company
Kalamazoo Regional Chamber Of Commerce
Karl Küfner KG (Germany)
Karlen Manufacturing, Inc.
Katz, Sapper & Miller LLP
Kemper CPA Group
Kerby Bailey & Associates
Kestrel Building Products (UK)
Key Plastics
Lisa Lee Creations
Magline, Inc.
Mallinckrodt Baker, Inc.
Manitowoc Crane Group
Manugistics, Inc.
Maxwell Optical Industries Pty Ltd. (Australia)
McGeoch Technologies, Ltd. (UK)
McLeod & Company
Michigan Nonprofit Association
MicroTouch Systems, Inc.
Mila Hardware (UK) Ltd.
Miyago Co., Ltd (Japan)
Mobile Innovation Ltd. (UK)
Murray Corporation
Neighborcare Pharmacies, Inc.
Netcom Group
Newcomb Spring Corp.
North American Bus Industries
Notions Marketing Corporation
Noveon, Inc.
Pacific Business News
Parente Randolph, PC
Pitney Bowes, Inc.
Pleune Service Company
PolyPhaser Corporation
Putnam Precision Molding
Quality Demonstration Services, Inc.
Rachlin Cohen & Holtz, LLP
R.J. Marshall Company
Razorback Concrete Company
RCO Engineering
Reflexite Films Division
Reflexite North America
Renault Polska Sp. Z O.O. (Poland)
Republic Foil, Inc.
Reynolds, Bone & Griesbeck, PLC
Rice Daubney Architectural (Australia)
RLA Polymers (Australia)
Robert Horne Group, PLC (UK)
Romeo R.I.M. (Reaction Injection Molding)
RWE Schott Solar (Germany)
Saginaw County Chamber Of Commerce
Satellite Paging of New Jersey
Schaffner, Knight, Minnaugh & Co.
Schenck Business Solutions
Schöck Bauteile GmbH (Germany)
Schupan Aluminum Sales
Silvergate Plastics (UK)
SMI Steel Alabama
Smokey Glen Farm Barbequers, Inc.
Solvay Interox Pty Ltd. (Australia)
Speidel Construction, Inc.
SPX Fluid Power (UK)
Sumitomo Drive Technologies (Australia)
System Software Alternatives (UK)
Technology Marketing Corporation
Tenax Corporation
The Gautreau Group, LLC
The Masonry Institute
The Rehmann Group
The Sherwin Williams Company
Times Microwave Systems
Toray Textiles Europe Ltd. (UK)
Transport Research Laboratory, Ltd. (UK)
Transwitch Corporation
Travelex, plc.
Tullius, Taylor, Sartain & Sartain
Ulbrich Stainless Steel And Special Metals
Universal Uniforms, Inc.
Valeo Service (UK) Ltd.
Vita Thermoplastic Compounds (British Vita) (UK)
Vitafibres (British Vita) (UK)
Vitale Caturano & Company
Vitamol (British Vita) (UK)
Visions In Print (UK)
VTS Doeflex (British Vita) (UK)
VTS Plastech (British Vita) (UK)
Wang Laboratories, Inc.
Warrington Fire Research, Ltd. (UK)
Weaver & Tidwell, LLP
Western Concrete Products Co.
Whittlesey & Hadley, PC
William's Distributing
Windemuller Electric, Inc.
Window Ware (UK)
Woodhouse (UK) Plc
Wyeth Pharmaceutical Australia Pty Ltd.
Xerox Corporation
Xerox Engineering Systems
Yarde Metals, Inc.
York Precision Plastics Pty Ltd. (Australia)
Yoshino Sekko, Ltd (Japan)
Zurich Commercial Insurance (UK)


Employee Engagement

BSI/InfoQuest® Employee & Staff surveys are a proven vehicle for identifying internal roadblocks to communication, productivity and healthy morale. Businesses suffering the costly effects of high turnover can isolate the reasons and stop the hemorrhaging. Even businesses that are running smoothly can improve their operation by listening to the "Voice Of" feedback from employees and staff.

Although the delivery mechanism on employee satisfaction surveys differs from that used in a standard survey, the InfoQuest® survey box remains the driving force. Using our prescribed system, the average response rate will generally exceed 95%.

In situations of an employee or staff base that is primarily located in offices or have ready access to computers, email and the Internet the web-based InfoQuest® survey approach may be a good choice.

Employees and Staff who feel valued (the basis for engagement) will naturally value customers more. Customers who are valued spend more per average transaction and are more prepared to pay a premium; they churn less and you increase their wallet spend percentage (their total available spend) with you - too.

Engaged staff are motivated and feel empowered to improve processes and procedures by cutting that which is non-value added, and they do this because they can, they possess that genuine sense of belonging that can only come from being valued. Engaged staff have less turnover and are more productive.